Refund policy

Faulty goods will be repaired or replaced at the discretion of Growing Potential NZ Ltd. Product that may be received damaged due to transport freight damage will be repaired or replaced subject to discussion and conclusion of point of damage. If recipient signs for product as received in good condition they have voided the opportunity to claim for any transport damage. All goods are despatched in good condition and carried “at limited carriers risk” (pursuant to the Cartage of Goods Act 1979). No claims will be accepted after two (2) days from the date of delivery. All claims must be made in writing and forwarded to de@growingpotential.co.nz and goods sent to 4 Aubrey Street, New Plymouth 4310.

Any refunds are at the discretion of Growing Potential NZ Ltd and will only be made if Growing Potential NZ Ltd is unable to either repair or replace faulty or damaged product that has been and is accepted by Growing Potential NZ Ltd as a genuine and approved claim. These refunds will be made by direct credit into the verified bank account of the claimant and will be only for the value of the product claimed at the time of the purchase of that same product. No refunds will be made for any freight and/or any other costs, be they interest or legal or any other costs that may have been incurred by the claimant in the process of achieving their refund claim.

Products that have been quoted as "special manufacture off shore of New Zealand" are confirmed as non-returnable. You accept at time of order placement that product manufactured as per your special product requirements and that as being, is outside the standard range of products as carried by Growing Potential NZ Ltd, are non-returnable and no credits and or credit payments will be made by Growing Potential NZ Ltd on these special manufactured and imported products.

If you have any comments or questions regarding this site, please contact Growing Potential NZ Ltd at de@growingpotential.co.nz

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